Debt recovery is a critical component of financial health, but it’s far more than a transactional process. It’s a strategic endeavor that requires balancing revenue recovery with the preservation of customer relationships and brand reputation. A pivotal decision in this journey is choosing between first-party vs. third-party collections. Each approach offers unique strengths and challenges,… Continue reading Preserve & Recover: The Strategic Compass for Navigating First-Party vs. Third-Party Collections
Decoding the Purchase Path: Understanding Consumer Spending Habits and Their Impact on Retail Debt Repayment
In the dynamic US retail landscape, store credit cards and “buy now, pay later” (BNPL) options drive sales by offering consumers flexible payment solutions. However, these credit offerings also create accounts receivable challenges, with delinquency rates rising when spending habits outpace repayment capacity. At Fusion CX, we believe effective first-party collections in retail go beyond… Continue reading Decoding the Purchase Path: Understanding Consumer Spending Habits and Their Impact on Retail Debt Repayment
