What does Fusion CX specialize in?

Fusion CX specializes in customer experience management, debt collection solutions, and AI-powered communication for enterprises and financial institutions.

Where is Fusion CX headquartered?

Fusion CX operates globally with offices across North America, Latin America, and Asia, with its headquarters based in the United States.

How does Fusion CX use technology?

We combine AI tools, omnichannel engagement platforms, and intelligent automation to enhance collections, support, and customer interactions.

What industries does Fusion CX serve?

We serve a variety of industries including healthcare, finance, telecom, utilities, and eCommerce.

How can I partner with Fusion CX?

You can start by scheduling a discovery call with our business development team through the contact page or directly from this page.

Collections CoE

Fusion CX’s Collections Center of Excellence

Founded in 2004 and headquartered in Atlanta, Georgia, Fusion CX stands at the forefront of the debt collection industry. With over two decades of relentless pursuit of excellence, our Collections Center of Excellence embodies our commitment to combining innovative technology with stringent compliance standards to deliver outstanding collection services.

Success The Right Way

Our Legacy

Our leadership team brings together over 155 years of combined experience in the debt collection domain, reinforcing our role as industry pioneers. Fusion CX is equipped to handle the complexities of various industries, offering solutions that align with our clients’ unique needs.

Mission Statement

Our mission is to transform debt collection processes through technological innovation, deep industry insight, and strict adherence to ethical practices. We are dedicated to improving our clients' financial outcomes while maintaining respectful and fair interactions with their customers.

Vision Statement

We strive to be the most trusted partner in the collections industry, renowned for integrity, technological leadership, and commitment to client success. Our goal is to set the standard for compliance and service excellence, continually adapting to the dynamic financial landscape.

Core Values

Integrity & Transparency

Upholding the highest standards of honesty and openness in all our dealings.

Innovation

Continuously pushing technology and service boundaries to improve collection outcomes.

Client-Centricity

Prioritizing the needs and success of our clients in every strategy and solution we develop.

Compliance & Ethics

Rigorously adhering to industry regulations and ethical practices to ensure fair collection practices.

Our Commitment

The Fusion CX Collections Center of Excellence is more than just a hub of activity; it drives change in the collections industry. We are dedicated to meeting our client’s current needs and anticipating future challenges. Our vision is to continually innovate and improve, setting new standards for what is possible in debt recovery.

At Fusion CX, we are dedicated to delivering effective financial recovery results compliantly. Our approach merges the latest technological advancements with the best industry practices, backed by a highly committed team, to produce results that build and maintain confidence among our clients.