In the fiercely competitive US telecommunications market, the focus on acquiring new customers often overshadows the critical need to retain existing ones. Customer churn—the rate at which subscribers discontinue service—acts as a silent drain on profitability, eroding revenue and complicating first‑party collections. At Fusion CX, we recognize the deep interconnection between churn and collections, advocating… Continue reading The Silent Drain: Understanding Customer Churn in US Telecom and Its Impact on Collections
Right Shore Call Center Outsourcing – Choose Right Location
Outsourcing non-core customer communication operations—from customer care to collection services—is a strategic practice for brands aiming to enhance the customer experience and build efficiencies through expert customer experience management. Common reasons for outsourcing include reducing operational costs, gaining access to the latest CX tools and technologies, freeing internal resources to focus on core business operations,… Continue reading Right Shore Call Center Outsourcing – Choose Right Location