Debt collection is a complex and vital process in the financial markets. Organizations that manage the collection and processing of payments play a critical role. To regulate these activities and protect consumers, the Consumer Financial Protection Bureau (CFPB) oversees the consumer debt collection industry nationwide. Recognizing the impact of debt collection on individuals, Congress passed… Continue reading A Detailed Insight on Fair Debt Collection Practices Act (FDCPA)
Why is it Important to Choose a PCI DSS Certified Call Center?
In today’s digital age, the security of credit, debit, and cash card transactions is paramount. The Payment Card Industry Data Security Standard (PCI DSS) is a set of policies and procedures designed to optimize the security of card transactions and protect cardholders against the misuse of their personal information. Created jointly by Visa, MasterCard, Discover,… Continue reading Why is it Important to Choose a PCI DSS Certified Call Center?