Fusion CX leverages its global delivery locations to deliver unparalleled debt collection and customer service solutions, with a primary focus on the U.S. market. Our operational centers are strategically located in the United States, Jamaica, the Philippines, and Belize. By utilizing these international resources, we provide efficient, high-quality services tailored exclusively for U.S. clients. Our global presence enables us to maintain around-the-clock operations, ensuring timely and effective customer interactions. With a commitment to excellence, Fusion CX combines advanced technology, industry expertise, and a dedicated workforce to enhance recovery rates and customer satisfaction across various sectors.
Our headquarters in Georgia directs our strategic initiatives and technological innovations. This facility is the cornerstone of our Collections Center of Excellence, ensuring all operations meet the highest quality and compliance standards for our U.S. clients.
Specializing in first-party collections, our Kingston center delivers superior customer service and effective collections processes for U.S. consumers, ensuring successful outcomes and maintaining customer relationships.
Our Cebu office handles first-party collections and provides extensive back-office support, enhancing our capability to offer continuous service and operational efficiency in managing collections for U.S. clients.
The Belize site supports our expansion in first-party collections and customer service. It manages extensive interactions with U.S. customers and enhances satisfaction and collection success.
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