First Party Debt Collection Services
Maximize revenue with expert first party collections
Compliant and Customer-Centric First Party
Debt Recovery Solutions
Running an in-house collection process can be cumbersome. A low success rate is not an option regarding debt collection. With constantly evolving regulations and industry standards, financial institutions, automotive, fintech, and commercial industries now outsource collection services to first party collection agencies. At Fusion CX, we act as an extension of your firm, communicating with your customers in your brand’s voice. We manage all collections-related dynamics while you focus on your core business. As a leading first-party debt collection agency, customer service and satisfaction are integral to our approach.
Team Fusion CX has long-term experience in providing collection services. We have deep domain knowledge, adhere to updated regulations and industry standards, and hold a nationwide license for performing collections. Our multichannel, multilingual collection approach and state-of-the-art technology and infrastructure ensure seamless debt collection operations under your brand. We support every stage of AR management, including the cure-stage, early-stage collection, and pre-charge-off first party collection services.
Our First Party Collection Services
Early-Stage Collections
Focused on reducing roll rates and improving early-stage delinquency recovery with cost-effective IVR strategies, dedicated leadership, and prime-time calling.
Late-Stage Collections
For aged accounts, our services include a rigorous three-day follow-up process, creative payment solutions, dynamic skip-tracing, & automated digital message support.
Industries We Serve
Features and Benefits
Propriety Software And SSAM
Our proprietary software, with a Score and Skill-based Assignment Module (SSAM), aligns the right customers with suitable collectors based on account characteristics, ensuring effective first-party collection.
Skip Tracing Technology To Increase RPC
Connect with previously unreachable customers, improve the effectiveness of automated letters, and boost Right Party Contacts (RPC). Combined with first-contact resolution, this improves your bottom line.
Web-Based Payment Solutions
Dynamic self-cure and web-based payment solutions enable quick, easy, guaranteed payments, eliminating NSF fees and administrative costs.
Automated Letter Service
Our collection process includes sending automated notices to delinquent account holders, ensuring that the language and tone represent your brand professionally.
Quality Assurance And Compliances
We ensure 100% quality assurance and compliance adherence in each communication. This guarantees that your AR management meets regulatory standards and first-party collection laws.
Experienced Multilingual Agents
Our team of experienced multilingual debt collection agents can quickly build rapport with your customers, working as an extension of your team to ensure prompt and effective debt recovery.
Let’s Start a Conversation
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Frequently Asked Questions
First-party collections involve collecting late payments under the client’s branding before the account becomes delinquent. The agency attempts to recover money from consumers who owe creditors.
The FDCPA excludes creditors and first-party services from coverage as they are not termed ‘debt collectors.’ However, credit card debt, auto loans, medical bills, student loans, mortgages, and other household debts are covered under the FDCPA.
A collection agency cannot discuss the debt with anyone but the debtor or their spouse. If an attorney represents the debtor, the collector must contact the attorney. Collectors may contact others only to find the debtor’s address, home phone number, and workplace.
Many states require debt collectors to be licensed. Debtors can verify the agency's information with the state attorney general. The state regulator can assist in confirming whether a debt collection agency has the right to collect.
Outsourcing first-party collections to Fusion CX allows businesses to focus on their core operations while benefiting from our expertise, technology, and efficient debt recovery processes.
We adhere to all relevant regulations and industry standards, and we have strict quality assurance processes to ensure compliance and optimal performance.
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